How Far in Advance can I Book?

We accept bookings up through 24 months in advance. Please contact us as soon as possible to confirm that we are available for your wedding date. We only book one wedding per day to ensure our Brides get undivided attention.

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Where Are You Located & Do You Travel?

We are an on-location business that provides you with the luxury of traveling to you for your services. All pricing includes travel to your location within 25 Miles of Greenwich CT. Travel outside of this area is available for an additional fee of $1/mile. Our team is also available for travel to destination weddings outside of the US.

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Is a Wedding Trial Required? 

It's not required, but we highly recommend a trial to create your wedding day look. This is the time to work with your artist to determine what you do or do not like for your wedding day look. On your wedding day, time is of the essence - a trial ensures that we get right to work on re-creating the look we both agreed upon from your Bridal trial. From the time of the trial to your wedding day, you can contact us anytime to update your preferences.

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What is a Date Retainer & Contract?

Weddings: A $250 non-refundable, non-transferrable date retainer, which is applied to your final balance, and is collected to block out your wedding date so no other wedding is booked on your date. It's very common for our team to be booked out 2 years in advanced. A retainer holds your date while we schedule a trial closer to your wedding date. This gives you time to put together your full vision for your wedding and create a look at your trial to complement. A contract is signed to protect you and our company by ensuring everything is clearly outlined in the terms agreed upon. No appointments will be made without a retainer. If the artist is unable to hold the appointment due to unforeseeable circumstances or is forced to cancel, the client is issued a full refund of the retainer within 30 days of cancellation notice.

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What is the payment schedule?

Date Retainer $250 to be paid at booking. Your final payment is due 2 weeks before your wedding. Payment forms accepted are major Credit Card via PayPal, Zelle, Check, or Cash. Balances finalized using Credit Card or PayPal with incur a 3% processing fee.

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Do You Create a Wedding Day Schedule?

Yes. At the time of your finalized contract 2 weeks before your wedding, we will assist you in creating a services schedule that you can coordinate with your wedding party and your photographers/videographers. 

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Add On's:​

Additional Artists - Weddings that have a limited time frame available for larger parties, will require additional artists and hair stylists to be brought in to complete the entire wedding party in time. For example, if the ceremony starts at 9AM, and there are 5 Bridesmaids, 2 Moms, and the Bride to get ready before 8AM, if it takes about 1 hour for each person to be completed, it wouldn't be ideal to start at 3AM. To minimize the time frame, we bring in several artists to get everyone ready on time. Each additional artist and hairstylist is $125 and the amount of artists will be hired according to the need of your party.

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Early Start Time - Our normal business hours are from 8AM to 6PM.

For events and weddings requiring our team to travel and arrive at your location, there will be a $50 charge per hour prior to 8AM. For example, if our team is required to start at 6AM, there will be an additional $100 charged for 6AM to 8AM for the 2 hours.

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Touch Up / Look Change

Our team leaves immediately after we complete the services for the last person on the schedule.

If you would like for one of our team members to remain for touch up's after the initial application, or you are anticipating a look change, the fee for each artist, is $125/hr. This option is popular for our Brides who have two dresses - one for their Ceremony and one for their Reception, and would like to update their hair and makeup with each look.

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Additional Services - Day of Wedding

We often have Bridal Party members who did not initially want to have their makeup or hair done, and decide on the day of the wedding that they would like to get services done. We have a strict schedule to follow in order to complete already paid clients on time, however, we ask that anyone that would like to be added, please let us know as soon as possible so that we can plan accordingly and make room for the request at the end of our schedule. If we are unable to accommodate the additional service, we will let them know in advance so that they can start getting ready instead of waiting for a team member to free up. 

Services done on the day of the wedding are to be paid in Cash, Venmo, Zelle or PayPal. No Checks, please.

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​Is Gratuity Included?

Our prices do not include gratuity or service charges. Although not required, it's customary to tip your artist for beauty services like you would at a hair salon, nail or spa business. Our team is extremely grateful for your gratitude.

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What is your Cancellation Policy?

We understand that unanticipated events happen occasionally in everyone’s life and we will try our best to accommodate you.

 

Weddings

Once payment is received the client has 30 days prior to any wedding appointment date to cancel your appointment regardless when it is booked. Any retainer fees received will be forfeited.

Cancellation within 2 weeks once any final payments have been made, will result in forfeit of all funds. 

This policy is to compensate all artists who are booked for the wedding who have turned away other work to hold the wedding date and will not be able to replace the cancellation with clients. 

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Appointments

Appointments require a retainer and any funds received before the cancellation will be forfeited.

Final payment is completed at your appointment. Cancellations can be made up until 24 hours before your appointment.​

There are no refunds for any completed services. 

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Cancellations must be done in writing via TEXT to (203) 685-1863 or email: makeup@nocturnellebeauty.com

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